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By placing an order through DengSoftware.com website, you agree to the following:
DengSoftware.com IS THE LEGALLY OWNED ENTITY OF DengSoftware, LLC. ALL PRODUCTS, SERVICES AND MATERIALS ARE PROVIDED BY DengSoftware, LLC ON AN "AS IS" BASIS, UNLESS SPECIFICALLY STATED OTHERWISE ON THE DengSoftware.com SITE. DengSoftware WILL Process ALL ORDERS PLACED ON DengSoftware.com SITE, LLC CONSEQUENTLY, DengSoftware, LLC, WILL CHARGE ALL CREDIT CARDS.

COPYRIGHT INFORMATION

The content of this website, including product graphics, description or html code cannot be copied, reproduced or published without expressed written consent of DengSoftware.com.

DISCLAIMER AND LIMITATION OF LIABILITY

THE TERMS AND CONDITIONS SET FORTH ON THIS FORM (THE "TERMS") CONSTITUTES THE ENTIRE AGREEMENT BETWEEN DengSoftware.com AND THE BUYER. DengSoftware.com WILL NOT BE BOUND BY ANY TERMS ON BUYERS ORDER OR OTHER FORMS THAT ARE INCONSISTENT WITH THESE TERMS. ACCEPTANCE BY BUYER OF THESE TERMS MAY BE MADE EITHER (1) PLACEMENT OF AN ORDER THROUGH THE DengSoftware, LLC ONLINE ORDERING SYSTEM (2) PLACEMENT OF AN ORDER THROUGH THE DengSoftware, LLC TELEPHONE ORDERING SYSTEM OR (3) RECEIPT BY BUYER OF DELIVERY OF ANY PRODUCTS ORDERED THROUGH THE DengSoftware.com site.

PRICING POLICY

DengSoftware.com reserves the right to adjust prices due to errors or changing market conditions. Advertisements, Catalogs and on-line services are prepared in advance and does not account for the fluctuations of market prices. Therefore, DengSoftware.com does not guarantee previous discount structures will apply to this purchase order. DengSoftware.com reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the Materials.

Return Requests

Before returning a shipment to DengSoftware.com, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number by calling us directly at:

Customer Service and Support (M-F 9AM-5PM EST) - 1-(866)-518-5604

International Callers (M-F 9AM-5PM EST) - 1-(954)-237-1362.


Have the following information ready:


Invoice Number
Product Model Number
Product Serial Number
Outline of the problem.


Return Policy

Defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge. Defective products must be in original factory carton with all original packing materials.

All damaged merchandise must be returned within fifteen (15) days of the invoice date. All miscellaneous materials such as manuals, accessories and cables must be included. All returns for credit must be in resaleable condition, include original packing material and all other accessories provided upon original delivery. If any of these materials are missing, your account will be billed accordingly. Packages refused at the time of delivery will be considered a return and is subject to a 15% restocking fee. Shipping & Handling will be non refundable.

Once Credit Card is charged, cancelled orders will be charged a 5% order processing fee. The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.

Return Authorization numbers are good for ten (10) days only. All RA numbers must appear on your return shipping label. Any products returned after the expiration date will be refused.. All returns for credit or exchange must be done within thirty (30) days of the invoice date.

If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account. Warranty on all products is only 30 days from the date the items are shipped, unless otherwise posted on the invoice.

No product will be exchanged or refunded under any circumstance after the 30 day warranty is over. If a product is received broken or physically damaged by the customer, DengSoftware.com must be informed about it within 24hours of receiving the package. After that, no physically damaged processor will be accepted.

DengSoftware credits based on purchase price or current price, whichever is lowest.

SHIPPING POLICIES

All orders are processed at 4:30pm EST M-F. Orders placed after 4:30pm EST will be processed the next business day. We ship to all 50 states. DengSoftware.com reserves the right to accept or refuse any international credit card orders. Shipping will be quoted based on the size and weight of the order and the location of delivery. Customers are responsible for any custom charges and/or duties at the port of delivery. DengSoftware.com is not responsible for any such charges and will forward such charges to the customer's credit card if necessary. In case if the customer receives incorrect, incomplete or physically damaged shipment, it must be reported to DengSoftware.com within 24 hours after the package has been received by the customer. All packaging must be saved so that necessary claims can be filed. No exceptions.

Customers will be charged an address change fee of $5.00 for UPS and $10.00 for FedEx if the delivery address is changed once the package is left from the premises for delivery to the original address. Credit Card will automatically be charged if such a notice is received by the Carrier.

LIMITATION OF LIABILITY

DengSoftware.COM IS A RESEALLER AND DOES NOT MANUFACTURER ANY OF THE PRODUCTS DISPLAYED ON ITS WEBSITE. ALL PRODUCTS, SERVICE AND MATERIALS ARE PROVIDED BY DengSoftware LLC ON AN "AS IS" BASIS, AND DengSoftware LLC EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICE OR ANY MATERIALS AND PRODUCTS SHOWN ON THE DengSoftware LLC WEBSITE. IN NO EVENT SHALL DengSoftware.COM BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO THE SERVICE, THE MATERIALS AND THE PRODUCTS. IN ALL CIRCUMSTANCES DengSoftware.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. DengSoftware.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. DengSoftware.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT DengSoftware.COM IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES. EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF ALL INFORMATION CONTAINED HEREIN. DengSoftware.COM MAKES NO WARRANTY EXPRESSED OR IMPLIED WITH RESPECT TO ACCURACY OF THE INFORMATION, INCLUDING PRICE, PRODUCT EDITORIALS OR PRODUCT SPECIFICATIONS. PRODUCT AND MANUFACTURER NAMES AND LOGOS ARE USED ONLY FOR THE PURPOSE OF IDENTIFICATION. WE DO NOT ACCEPT INTERNATIONAL CREDIT CARDS.

REPRESENTATIONS

Customer acknowledges that he or she has read the warranty disclaimer and understands the same and agrees to be bound by its terms and conditions. Customer acknowledges that except as set forth in this document, neither DengSoftware.com nor any other person has made, and customer had not relied upon, any express or other warranty or representation (including, without limitation, advertising materials, brochures or other descriptive literature) concerning any products. These Terms and performance by the parties hereunder shall be construed in accordance with the laws of the State of Florida, U.S.A., without regard to provisions on the conflicts of laws. Buyer and DengSoftware.com consent to the exclusive jurisdiction of, and venue in, the state and federal courts of Broward County, Florida, U.S.A. These Terms constitute the entire agreement between DengSoftware.com and Buyer and supersede all previous communications, representations and agreements, whether oral or written, between the Buyer and DengSoftware.com with respect to the subject matter hereof.
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