By placing an order through DengSoftware.com website, you agree to
the following:
DengSoftware.com IS THE LEGALLY OWNED ENTITY OF DengSoftware, LLC.
ALL PRODUCTS, SERVICES AND MATERIALS ARE PROVIDED BY DengSoftware,
LLC ON AN "AS IS" BASIS, UNLESS SPECIFICALLY STATED OTHERWISE ON
THE DengSoftware.com SITE. DengSoftware WILL Process ALL ORDERS
PLACED ON DengSoftware.com SITE, LLC CONSEQUENTLY, DengSoftware,
LLC, WILL CHARGE ALL CREDIT CARDS.
COPYRIGHT INFORMATION
The content of this website, including product graphics,
description or html code cannot be copied, reproduced or published
without expressed written consent of DengSoftware.com.
DISCLAIMER AND LIMITATION OF
LIABILITY
THE TERMS AND CONDITIONS SET FORTH ON THIS FORM (THE "TERMS")
CONSTITUTES THE ENTIRE AGREEMENT BETWEEN DengSoftware.com AND THE
BUYER. DengSoftware.com WILL NOT BE BOUND BY ANY TERMS ON BUYERS
ORDER OR OTHER FORMS THAT ARE INCONSISTENT WITH THESE TERMS.
ACCEPTANCE BY BUYER OF THESE TERMS MAY BE MADE EITHER (1) PLACEMENT
OF AN ORDER THROUGH THE DengSoftware, LLC ONLINE ORDERING SYSTEM
(2) PLACEMENT OF AN ORDER THROUGH THE DengSoftware, LLC TELEPHONE
ORDERING SYSTEM OR (3) RECEIPT BY BUYER OF DELIVERY OF ANY PRODUCTS
ORDERED THROUGH THE DengSoftware.com site.
PRICING POLICY
DengSoftware.com reserves the right to adjust prices due to
errors or changing market conditions. Advertisements, Catalogs and
on-line services are prepared in advance and does not account for
the fluctuations of market prices. Therefore, DengSoftware.com does
not guarantee previous discount structures will apply to this
purchase order. DengSoftware.com reserves the right, in its sole
discretion and without any obligation, to make improvements to, or
correct any error or omissions in any portion of the Service or the
Materials.
Return Requests
Before returning a shipment to DengSoftware.com, obtain a RETURN
AUTHORIZATION (RA) number. Request an RA number by calling us
directly at:
Customer Service and Support (M-F 9AM-5PM EST) -
1-(866)-518-5604
International Callers (M-F 9AM-5PM EST) - 1-(954)-237-1362.
Have the following information ready:
Invoice Number Product Model Number
Product Serial Number
Outline of the problem.
Return Policy
Defective products are returned for REPLACEMENT ONLY with the same
product/model. Deviations from this policy may result in a 25%
Returns Processing Service Charge. Defective products must be in
original factory carton with all original packing materials.
All damaged merchandise must be returned within fifteen (15) days
of the invoice date. All miscellaneous materials such as manuals,
accessories and cables must be included. All returns for credit
must be in resaleable condition, include original packing material
and all other accessories provided upon original delivery. If any
of these materials are missing, your account will be billed
accordingly. Packages refused at the time of delivery will be
considered a return and is subject to a 15% restocking fee.
Shipping & Handling will be non refundable.
Once Credit Card is charged, cancelled orders will be charged a 5%
order processing fee. The Return Authorization number must be on
the shipping label, not the carton. PLEASE DO NOT WRITE ON THE
CARTON.
Returns must be shipped freight prepaid. Products received without
an RA number, freight collect, not approved for return, or in any
way not meeting the above criteria, will be refused.
Return Authorization numbers are good for ten (10) days only. All
RA numbers must appear on your return shipping label. Any products
returned after the expiration date will be refused.. All returns
for credit or exchange must be done within thirty (30) days of the
invoice date.
If the product is found to be non-defective, an inspection fee of
at least $25, or 15% per unit, will be billed to your account.
Warranty on all products is only 30 days from the date the items
are shipped, unless otherwise posted on the invoice.
No product will be exchanged or refunded under any circumstance
after the 30 day warranty is over. If a product is received broken
or physically damaged by the customer, DengSoftware.com must be
informed about it within 24hours of receiving the package. After
that, no physically damaged processor will be accepted.
DengSoftware credits based on purchase price or current price,
whichever is lowest.
SHIPPING POLICIES
All orders are processed at 4:30pm EST M-F. Orders placed
after 4:30pm EST will be processed the next business day. We ship
to all 50 states. DengSoftware.com reserves the right to accept or
refuse any international credit card orders. Shipping will be
quoted based on the size and weight of the order and the location
of delivery. Customers are responsible for any custom charges
and/or duties at the port of delivery. DengSoftware.com is not
responsible for any such charges and will forward such charges to
the customer's credit card if necessary. In case if the customer
receives incorrect, incomplete or physically damaged shipment, it
must be reported to DengSoftware.com within 24 hours after the
package has been received by the customer. All packaging must be
saved so that necessary claims can be filed. No exceptions.
Customers will be charged an address change fee of $5.00 for UPS
and $10.00 for FedEx if the delivery address is changed once the
package is left from the premises for delivery to the original
address. Credit Card will automatically be charged if such a notice
is received by the Carrier.
LIMITATION OF LIABILITY DengSoftware.COM IS A RESEALLER AND DOES NOT MANUFACTURER ANY
OF THE PRODUCTS DISPLAYED ON ITS WEBSITE. ALL PRODUCTS, SERVICE AND
MATERIALS ARE PROVIDED BY DengSoftware LLC ON AN "AS IS" BASIS, AND
DengSoftware LLC EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT
TO THE SERVICE OR ANY MATERIALS AND PRODUCTS SHOWN ON THE
DengSoftware LLC WEBSITE. IN NO EVENT SHALL DengSoftware.COM BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR
CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO THE
SERVICE, THE MATERIALS AND THE PRODUCTS. IN ALL CIRCUMSTANCES
DengSoftware.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE
PRICE OF THE PRODUCTS SOLD. DengSoftware.COM SHALL NOT, UNDER ANY
CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT,
INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS
IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. DengSoftware.COM SHALL
NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE
CUSTOMER, OR DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS,
LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT
DengSoftware.COM IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR
DAMAGES. EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF ALL
INFORMATION CONTAINED HEREIN. DengSoftware.COM MAKES NO WARRANTY
EXPRESSED OR IMPLIED WITH RESPECT TO ACCURACY OF THE INFORMATION,
INCLUDING PRICE, PRODUCT EDITORIALS OR PRODUCT SPECIFICATIONS.
PRODUCT AND MANUFACTURER NAMES AND LOGOS ARE USED ONLY FOR THE
PURPOSE OF IDENTIFICATION. WE DO NOT ACCEPT INTERNATIONAL CREDIT
CARDS.
REPRESENTATIONS Customer acknowledges that he or she has read the warranty
disclaimer and understands the same and agrees to be bound by its
terms and conditions. Customer acknowledges that except as set
forth in this document, neither DengSoftware.com nor any other
person has made, and customer had not relied upon, any express or
other warranty or representation (including, without limitation,
advertising materials, brochures or other descriptive literature)
concerning any products. These Terms and performance by the parties
hereunder shall be construed in accordance with the laws of the
State of Florida, U.S.A., without regard to provisions on the
conflicts of laws. Buyer and DengSoftware.com consent to the
exclusive jurisdiction of, and venue in, the state and federal
courts of Broward County, Florida, U.S.A. These Terms constitute
the entire agreement between DengSoftware.com and Buyer and
supersede all previous communications, representations and
agreements, whether oral or written, between the Buyer and
DengSoftware.com with respect to the subject matter hereof.